| Housing
& Support Services
The Housing Services department deals with two
main areas of work. The Neighbourhood Housing Officers
deal with Tenant Participation, Anti-Social Behaviour, allocating
properties, transfers and mutual exchanges. Rent Accounting
Officers deal with the collection of rent, sundry debts
and arrears. Supported Housing staff are responsible
for managing and monitoring supported housing schemes and
providing tenants with assistance where necessary.
Repairs and Maintenance
The Association is responsible for managing
Property Maintenance and Repairs. Repairs can be notified
by telephone, in person, in writing or by email. We prioritise
our repair and maintenance work into the categories listed
below:
- Emergency
Completed within 24 hours
- Urgent
Completed within 7 days
- Routine
Completed within 28 days
We also have extensive planned and cyclical
maintenance programmes dealing with major renewals. We will
always notify customers what category their repair is classified
as and the likely completion date of that repair. |
To report
a repair by phone please call
0113 285 0404. Alternatively please click
here to fill in the correct form to report your repair.
To request further information about our repairs
service, or responsibilities of the landlord and the tenant,
please click
here.
Landlords Services
These are extra services, which may be provided
by the Association. This will include such things as communal
gardening, external lighting, provision of care alarm service
etc. The costs of these services are paid through a service
charge which will be paid with the rent. The services to be
provided will be made clear when a customer signs up for a
tenancy.
Complaints Policy
Connect Housing is committed to providing high quality
services that put customers first. To help us do this you
can complain, compliment or comment on our services. If you
have a complaint you can contact us first as we can usually
sort out the problem as soon as we are aware of it.
If you want to complain, compliment or comment,
please click here
You can also advise us of your complaint, compliment
or comment by phone on:
0113 285 0400, or by fax on 0113
235 0482 or contact us by minicom on 0113
285 0416. |
